RACI to manage all mission-critical business processes

There are four stakeholder positions in projects governed by RACI:

Responsible: the people or stakeholders who do the work. They must complete the task or objective or make the decision. Several people can be jointly responsible.

Accountable: the person or stakeholder who is the “owner” of the work. He or she must sign off or approve when the task, objective or decision is complete. This person must ensure that responsibilities are assigned in the matrix for all related activities. Success requires that there is only one person accountable, which means that “the buck stops there”.

Consulted: the people or stakeholders who need to give input before the work can be done and signed-off. These people are “in the loop” and active participants.

Informed: the people or stakeholders who need to be kept “in the picture”. They need updates on progress or decisions, but they do not need to be formally consulted, nor do they contribute directly to the task or decision.

We use the RACI matrix to manage our mission-critical processes. A RACI matrix is a simple, effective way to define project roles and responsibilities, providing a comprehensive chart of who is responsible, accountable, consulted and informed every step of the way. The RACI matrix maps out every task, milestone or key decision involved in completing a project and assigns which role(s) is/are applicable to each action item.

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